Deliveries are made with Australia Post, or with a courier, whichever works out cheapest.
Orders will usually be sent the next day after I receive payment. If there is any reason why the order can not be sent straight away I will contact you.
If you order something and it turns out to be broken or faulty please contact me immediately. You can return it for exchange or a refund if it is returned within 14 days of invoice date.
If you order something and it turns out to be not exactly what you wanted please contact me immediately. You can return it for exchange or a refund if it is returned within 14 days of invoice date (in original packaging and in a condition that it can be resold). I understand that buying things mail order is often hard.
If I have made something for you (collar, lead, harness etc) and it is too small or too big, I am happy to adjust it to ensure it fits your dog perfectly.
I do pride myself on being able to make things for people to their design, eg I often custom make different leads or collars for people. If I have custom made something especially for you, then it is not something I normally stock and could not be resold to someone else. Custom orders are therefore not able to be returned for a refund or exchange. I will still adjust them to fit your dog if needed.
I also sometimes order things in especially for people. Many times a week I am asked whether I can get different products that are not advertised on my site. The answer is usually yes, as I buy from many different wholesalers. If I order something in especially for you, then it will not be able to be return if you are not happy with it (unless it is broken or faulty).
All postage costs (whether original sales, return of items, or reposting of exchanged items) is at customer’s expense.