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All prices quoted on this site are in Australian dollars and include GST.
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by
e-mail - or by phone - 02 6644 7019 |
How to pay:
All payments are due up front - goods will be sent out on receipt of payment.
You can pay by a number of methods, listed below in order of preference:
| Direct deposit in to my bank account: | If you
do Internet banking and wish to pay by direct deposit please contact me, using the details above, as you will need further
details. |
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| Credit card: |
Mastercard and Visa are accepted. Please do not e-mail your
credit card details as it is not safe to do so. You should ring your
number through to me using the contact details above. |
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| Send me a cheque or
money order:
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Make payable to Callicoma
Pet Supplies and send to
1898 Summerland Way, Grafton, 2460. |
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You can use your credit card or bank account to pay online straight in to my PayPal account. You do not even need a PayPal account. Let me know if you wish to pay with PayPal and I will send you an e-mailed invoice which will contain a link that takes you to a secure server payment page for that invoice. |
Deliveries are made with Australia Post, or with a courier, whichever works out cheapest.
Orders will usually be sent the next day after I receive payment. If there is any reason why the order can not be sent straight away I will contact you.
Returns policy
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If you order something and it turns out to be broken or faulty please contact me immediately. You can return it for exchange or a refund if it is returned within 14 days of invoice date. |
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If you order something and it turns out to be not exactly what you wanted please contact me immediately. You can return it for exchange or a refund if it is returned within 14 days of invoice date (in original packaging and in a condition that it can be resold). I understand that buying things mail order is often hard. |
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If I have made something for you (collar, lead, harness etc) and it is too small or too big, I am happy to adjust it to ensure it fits your dog perfectly. |
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I do pride myself on being able to make things for people to their design, eg I often custom make different leads or collars for people. If I have custom made something especially for you, then it is not something I normally stock and could not be resold to someone else. Custom orders are therefore not able to be returned for a refund or exchange. I will still adjust them to fit your dog if needed. |
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I also sometimes order things in especially for people. Many times a week I am asked whether I can get different products that are not advertised on my site. The answer is usually yes, as I buy from many different wholesalers. If I order something in especially for you, then it will not be able to be return if you are not happy with it (unless it is broken or faulty). |
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All postage costs (whether original sales, return of items, or reposting of exchanged items) is at customers expense. |
